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Teamtailor troubleshooting

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If you're having any trouble with the Teamtailor integration, here are some things you can try!  

In some cases, a recruiter creates a job (or job is created on behalf of someone else). In this case, that person needs to have the same email address in Oneflow and Teamtailor, and the person needs to have access to the Workspaces and templates.

If you see the following error message, you need to grant the user access to the Workspace that you are using in Oneflow:

The recruiter for this job does not seem to have a Oneflow account with the same email

If you see the following message, the recruiter assigned to the job doesn't have a Oneflow account. In this case, a Oneflow account needs to be created for this person, and access to Workspaces needs to be given, or you can assign the job to another recruiter that already has a Oneflow account.

Request data format invalid

If you see the following message, you have not filled in the email for the candidate. The candidate needs to be created again in Teamtailor with first name, last name, and email.

The deleted custom field is still visible in the contract

If you delete a custom field in Teamtailor, it will also be removed from Oneflow. However, the deleted data fields will still be visible until the user creates the next contract.

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