Reassign an existing users account to another user
If you need to reassign an existing users account to someone else in your company, you can definitely do that by taking over an existing users profile. You might need this when an employee leaves and their seat needs to be transferred to another employee.
How to take over an account
Step 1 - Change password
The person who owns the user account needs to first reset the password. The new password will later be used by the new user to log in.
- Click on the user account icon > My profile > Change password.
- Fill in the required fields > Confirm.
Step 2 - Change e-mail address
Once you have changed the password it is time to change the e-mail address and other personal details.
- Click on the user account icon > My profile > Edit.
- Change the e-mail address and other personal details > Enter the new password > Confirm.
The system will send a registration email to the new e-mail address. Make sure the recipient opens the email to confirm the registration process.
We also recommend the new user to change the password when they log in for the first time.