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Write a chat message

Write a chat message

There are two ways to have a conversation with the participant inside your documents:

  • Via the Oneflow application.
  • Via E-mail.

Conversations - choose between chat or comments

Oneflow offers two different ways to engage in discussions within your documents: the classic chat and comments.

Depending on your price plan you might only have aces to the chat feature.


Chat is the classic feature that enables direct communication with participants inside the document. Once you send the document your invitation will be added as the first chat to the document. 

Comments (new)

Comments is the new feature that let's you discuss the content, either internally or publicly, by highlighting text and having to resolve these comments.

Write a chat message in Oneflow

  1. Go to documents > Open a document.
  2. Click on conversations > Click on chat > Write your chat message in the chat tab.
  3. Choose if you want to post a Public chat, i. e. everyone will be able to see it, or an Internal chat, i.e., only you or your colleagues will be able see it.

The participants will receive a notification via the chosen delivery method informing them of your message with the link to the document.

Internal & public comment

Internal chats 

They are visible to all colleagues within the document, regardless of whether you direct the chat message to a specific colleague or not. Directing a chat message to a specific colleague means that only that colleague will receive a notification about the added message, but it will still be visible to all internal participants.

Public chats

They are visible to everyone invited to the document. Via the tag function (@), you have the opportunity to direct the chat message to a unique participant. This means that when you select a specific participant, only that person will receive a message notification. But all participants will still see the chat messages in Oneflow.

Write a chat message via E-mail

  • If you simply reply directly to an email invitation your email will then automatically be added as a public chat message in that document.
  • Your invitation will be added as the first chat message to the document.


Can I chat message on a signed document?
Yes! The chat field is open after the document has been signed.
Can I edit a chat message after posting them?
No, you can't edit chat messages after posting them, so we recommend you give your message a quick review before hitting the Send button.
I cannot write a chat message to my counterpart in a document, why?
If your document hasn't been sent to a counterpart yet, i.e., it's still marked as Draft, you will only be able to write chat messages internally. To be able to add a message to you counterparts you need to unlock the document by sending the document first.
My counterpart hasn't opened the document yet, but they've left a chat message. How?
Any e-mail reply to the invitation will be added as a chat message. This means that your counterpart can add messages without opening a document. If they're having trouble opening the document, please check this article.

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