I haven’t received the invitation to the document via e-mail
- Start by checking your spam and trash folders in your inbox. You can also check with your IT manager if they’ve noticed any Oneflow e-mail being prevented.
- Ask your counterparty to send you a reminder afterward.
I can’t open the document
- Try to click on the Open button.
- Does your company use any security or firewall settings? Please check with your IT manager to see if security settings are blocking your access.
I can’t see the Sign button
Ensure that you open the document using your own unique link. Each participant has a personal link, so if a colleague with a different role (e.g., 'Viewer') sends you their link, you’ll open the document as that participant and won't see the Sign button.
To confirm you're using your own link, check the participant list—'You' will appear next to the participant whose link you have used to access the document.
I need help with something else
Although we are happy to help, we recommend you contact your counterparty first. Since they’re a Oneflow user, they can probably point you in the right direction.
My counterparty couldn't help me
No worries, then we’ll help you! But we’re likely to need some information.
Please write down the following:
- A short description of your problem
- Email and company name of your counterparty
- Your browser (Safari, Google Chrome, Firefox, Internet Explorer, etc.)
- The device you’re using to open the document (phone, tablet, laptop, stationary computer, etc.)
- And, if you can, pictures of what you’re experiencing are always helpful!
- Send us an e-mail to support@oneflow.com, and we’ll help you along!