To troubleshoot issues with Oneflow for Salesforce quicker, you need to grant our team subscribers access by following the steps below.

Salesforce Lightning

When using Salesforce Lightning:

1. Log in to Salesforce, and in the upper right part, click your image (or avatar) > Settings.
   
2. In the small search box on the left, type in Grant and click Grant Account Login Access. 

Salesforce Classic   

 When using Salesforce Classic:

1. Log in to Salesforce, and in the upper right part, click My Settings (or your name > My Settings.)
2. In the small search box on the left, type in Grant and click Grant Login Access. 
   
3. Set Access Duration for Oneflow AB Support.
   

   Note:
   You must set access for technical escalations for a minimum of one week.

   
4. Save and notify our support team.