Integration fails to connect
- Cause: Incorrect Base64 encoding or invalid credentials.
- Fix: Double-check your username, password, and customer number. Re-create the Base64 string ensuring no extra spaces are included before encoding.
"Overlapping dates" error
- Symptom: You might see a warning in logs, or data might update partially.
- Cause: Flex HRM prevents creating employment periods that overlap with existing ones.
- System behavior: The integration is designed to catch this error, ignore the specific overlap conflict, and proceed with other updates (like document upload) so the workflow is not blocked.
Document not uploading
- Cause: File name too long.
- Constraint: Flex HRM has a limit of 200 characters for document names. The integration will attempt to handle this, but ensure your contract names are concise.
Manager not added to contract
- Cause: The manager's profile in Flex HRM lacks a valid email address.
- Fix: Add a valid email to the manager's profile in Flex HRM.
Sync fails on sign
- Cause: The manager is already a party in the contract before the automated sync attempts to add them.
- Fix: Remove the manager manually before signing or ensure they are only added via the automated flow.