| INCLUDED IN This feature is available as an Add-on. |
The custom email domain feature allows you to send documents from your own domain instead of Oneflow's domain. This feature helps you maintain brand consistency and build trust with your recipients by ensuring that all communication comes from your organization.
Before you begin
- Decide on the domain you want to use. We recommend a subdomain such as documents.yourcompany.com or esign.yourcompany.com.
- Ensure you have access to manage your DNS (IT/Domain admin).
- Confirm which email provider your account uses in Oneflow (Postmark or AWS SES). Both support custom email domains.
| INFORMATION Until verification is complete, emails will continue to send from Oneflow’s default domain. |
Set up a custom email domain
- Enable the feature
Make sure the Custom email domain Add‑on is enabled for your account. If you don’t see it, contact your Oneflow representative. - Share your preferred domain
Contact Oneflow Support with the domain or subdomain you want to use (e.g., documents.yourcompany.com or esign.yourcompany.com). If you plan to use multiple email domains, specify which domain should apply to each workspace. - Add the DNS records
Oneflow Support will generate DNS records for your domain. Your IT/DNS administrator needs to add these records. - Apply to workspaces and test (if you have multiple email domains)
Once DNS records are all set and verified, the domain is applied to the specified workspaces. Send a test document to confirm the "From" address, "Reply‑To", and deliverability behave as expected.
How it works
- Once set up, Oneflow sends all document‑related emails (invites, reminders, signing confirmations, etc.) from your custom domain for the selected workspaces.
- The feature also applies to emails triggered via integrations connected to those workspaces.
- Security and authentication (SPF, DKIM, DMARC) are handled via the DNS records you configure.
Related to