Troubleshooting Zapier Actions

Angelica Angelis
Angelica Angelis
  • Updated

Troubleshooting Zapier Actions

This article helps you resolve common errors when using Oneflow actions in Zapier.

Participant errors

"Failed to add new participant. The requested contract does not exist or the user does not have access to it."

Cause: The contract may be deleted, or you don't have access to it.

Solution:

  • Navigate to the contract in Oneflow to verify it exists and is visible to your account.
  • Confirm you're using the same Oneflow account in the Zap that created the contract.
  • Check that the contract ID in your Zap matches the contract ID in Oneflow.

Learn more:

"Failed to add new participant. The contract cannot be modified because the current user is not a participant."

Cause: The logged-in user does not have access to the contract.

Solution:

  • Navigate to the contract in your Oneflow account and verify you can view and edit it.
  • Ensure the Oneflow account you used in the Zap has access to the contract you are trying to modify.

Learn more:

"Failed to add new participant. Invalid format or content of the provided contract ID."

Cause: The contract ID is invalid or incorrectly formatted.

Solution:

  • Go to your Oneflow account and locate the contract.
  • Copy the contract ID displayed in Oneflow and verify it matches the value in your Zap exactly.

Learn more:

"Failed to add new participant. A participant with the provided email address already exists."

Cause: You are trying to add a participant who is already on the contract.

Solution:

  • Verify the new participant's email address does not match any existing participant on the contract.
  • Check your contract in Oneflow to view all current participants and their email addresses.

Learn more:

"Failed to add new participant. Invalid format or content of the provided party ID."

Cause: The party ID is either in an incorrect format or invalid.

Solution:

  • Check the party ID value in your Oneflow contract and confirm it matches the value you entered in the Zap exactly.
  • Ensure the party ID follows the correct format required by Oneflow.

Learn more:

"The request parameter phone_number has the problem: 'You tried to add a participant with a duplicate phone number.'"

Cause: The new participant has the same phone number as an existing participant.

Solution:

  • Provide a unique phone number that does not match any existing participant's phone number.
  • Check your contract in Oneflow to view all current participants and their phone numbers.

Learn more:

Attachment and file errors

"Failed to add attachment or expanded PDF in Oneflow. The contract does not allow uploading attachments."

Cause: The contract template doesn't include an attachment or expanded PDF section.

Solution:

  • Open your contract template in Oneflow.
  • Add an attachment section by clicking + Add content > Attachment or Expanded PDF.
  • Save the template and retry the Zap.

Learn more:

"The file format is not allowed. Please check the documentation for valid file extensions."

Cause: The file you are trying to upload does not match the selected attachment type.

Solution:

  • Verify which type of attachment you selected in your Zap.
  • If you selected Expanded PDF, the file must be a PDF.
  • If you selected Attachment, supported file types are: ASICE, BMP, CSV, DOC, DOCX, DOTX, GIF, JPEG, JPG, KEY, NUMBERS, ODS, PAGES, PDF, PNG, PPSX, PPT, PPTX, RTF, TIF, TIFF, TXT, XLS, XLSB, XLSM, XLSX, XML.
  • Ensure the value selected for Upload as matches the file type you are uploading.

Learn more:

Contract errors

"The request parameter contract_id has the problem: The requested contract does not exist or the user does not have access to it."

Cause: The contract ID is invalid, the contract is deleted, or you lack access.

Solution:

  • Navigate to the contract in Oneflow and verify it is visible to your account.
  • Check that the contract ID in Oneflow matches the value you entered in the Zap exactly.

Learn more:

"Failed to get contract details. Internal error while performing the request."

Cause: The user may not have access to the contract, or it has been deleted.

Solution:

  • Navigate to the contract in Oneflow and verify it is visible to your account.
  • Ensure the Oneflow account you used to create the Zap has access to the contract.

Learn more:

"Failed to send contract to Oneflow. There is a conflict in the request."

Cause: Some participants have invalid data on the contract.

Solution:

  • Check that all participants have valid email addresses and phone numbers.
  • Remove any duplicate or improperly formatted contact information.

Learn more:

"Failed to send contract to Oneflow. The requested contract does not exist or the user does not have access to it."

Cause: The contract is deleted, or you don't have access to it.

Solution:

  • Navigate to the contract in Oneflow and verify it is visible to your account.
  • Ensure the Oneflow account used in the Zap has access to the contract.

Learn more:

"We're having trouble loading 'Template' data. filter[workspace_ids] is not a valid int."

Cause: The Workspace field was not selected in your Zap.

Solution:

  • Select a workspace in the Workspace field before selecting a template.
  • Complete all required fields in the Zap in the correct order: Create contract as > Workspace > Template.

Learn more:

"Failed to delete a contract. Invalid format or content of the provided contract ID."

Cause: The contract ID is invalid, the contract is deleted, or you lack access.

Solution:

  • Navigate to the contract in Oneflow and verify it is visible to your account.
  • Ensure you are using the same Oneflow account you used to create the Zap.
  • Check that the contract ID in Oneflow matches the value you entered in the Zap exactly.

Learn more:

"Failed to download files. The requested contract does not exist or the user does not have access to it."

Cause: The contract ID is invalid, the contract is deleted, or you lack access.

Solution:

  • Navigate to the contract in Oneflow and verify it is visible to your account.
  • Check that the contract ID in Oneflow matches the value you entered in the Zap exactly.

Learn more:

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