Troubleshooting (HiBob)

Angelica Angelis
Angelica Angelis
  • Updated

Setting up the integration

“Please try to re-setup the HiBob integration in Oneflow.”
“Please enter a valid HiBob service user ID and user token.”

 

After signing a contract

Failure to create employee on HiBob
  • Duplicate the contract, fill in any missing fields in the contract, and sign the contract again.
  • Ensure the necessary permissions are enabled. Redo the steps in Configure permission groups for service users.
  • Alternatively, upload the signed contract as a PDF to the Confidential Docs folder in the employee's profile in HiBob.
Failure to update employee on HiBob
  • Ensure the employee you are trying to update exists in HiBob (i.e. the Employee ID entered in the data field needs to exist in HiBob).
  • Ensure the necessary permissions are enabled. Redo the steps in Configure permission groups for service users.
  • Duplicate the contract, fill in any missing fields in the contract, and sign the contract again.
Failure to upload Oneflow contract to HiBob
  • Ensure the necessary permissions are enabled. Redo the steps in Configure permission groups for service users.
  • Reduce the file size of the contract and retry by signing the contract again.
  • Alternatively, upload the signed contract as a PDF to the Confidential Docs folder in the employee's profile in HiBob.
Failed to create or update an employee due to an unauthorized error

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