Troubleshooting (Microsoft 365)

Scenario:

There is a chance that the Oneflow add-in will not be displayed on the ribbon when you use Microsoft Word or PowerPoint after signing in to your Microsoft 365 account from another device or browser (i.e. a different device or a browser from the one you initially installed the add-in with).

For instance, if you installed the add-in for Microsoft Word or PowerPoint online with Chrome and then logged in using Safari, you may not see the add-in displayed in the ribbon.

Solutions:

Method 1:

• Click on the Add-ins icon on the Home tab to check if the Oneflow add-in is listed under My add-ins.
• Clicking on the add-in will add the Oneflow add-in to the ribbon.

For the Microsoft 365 desktop application on Mac:

• Go to Insert > Add-ins > My add-ins.
• Click on the Oneflow add-in, then click on Add. This will add the Oneflow add-in to the ribbon.

Method 2:

• Click on the Add-ins icon on the Home tab > click on More Add-ins.
• Search for the Oneflow add-in in the Office store, then click on Add. This will add the Oneflow add-in to the ribbon.

For the Microsoft 365 desktop application on Mac:

• Go to Insert > Add-ins > Store.
• Search for the Oneflow add-in in the Office store, then click on Add. This will add the Oneflow add-in to the ribbon.

Method 3:

• Go to the add-in's page on AppSource, then click Get it now.

Scenario:

If you recently created a new SharePoint site and added a document to it, there is a chance that the Oneflow add-in will not load initially.

This issue occurs as Microsoft requires additional time to update and synchronize the attributes of new sites added to SharePoint.

Solution:

• Try creating a Oneflow contract a few hours after you create your SharePoint site and document. The Oneflow add-in should then load without an error.

Scenario:

You will see an error window when trying to install the Oneflow add-in through the Office store using your corporate account. This happens when there are restrictions imposed through the Microsoft 365 admin center in your company’s administrator account.

Solution:

• Contact your administrator to grant you the necessary permissions to use the add-ins in the Office Store. You can read more about this here.

Scenario:

If you continuously keep clicking the add-in icon on the ribbon, you might see an error in the add-in which might include one of the below screens.

Solution:

• Reload the page in your web browser, and click on the Oneflow add-in once. The add-in will load momentarily. Please wait until the add-in’s content is loaded in the side panel.

Scenario: 

When you create a contract using the Microsoft 365 integration, Oneflow converts your Word or PowerPoint document to PDF using Microsoft's online services. If the document uses non-standard fonts that are installed only on your computer, those fonts may be replaced with defaults during this conversion.              

Solutions:              

Method 1: Use Microsoft 365 cloud fonts (recommended).              

Cloud fonts are hosted by Microsoft 365, and documents created using cloud fonts will render the same in supported Microsoft apps without you having to embed them.               

See Microsoft's list of cloud fonts and availability: Cloud fonts in Office.              

Method 2: Embed the font in the Word file before uploading to OneDrive or SharePoint.              

Embedding custom fonts helps with online conversion to PDF, and the online conversion will use embedded fonts to avoid font substitution (as long as the fonts comply with embedding constraints).              

• In Word (desktop), go to File > Options > Save.                
• Under "Preserve fidelity when sharing this document", select Embed fonts in the file.                
• Save the document again after you enable font embedding.                

 If embedding does not work, check the font's "Font embeddability" setting in Windows by opening Control Panel and selecting Fonts.              

For more details, see Microsoft's guidance: Benefits of embedding custom fonts.