Troubleshooting (Slack)

To resolve this error:

• Click on the Retry button on the page, then click Allow when prompted to grant the necessary permissions.
• OR
  Navigate to the Oneflow app page in Slack's App Directory, click on Add to Slack, then click on Allow when prompted.

• Navigate to the Oneflow app page in Slack's App Directory, click on Add to Slack, then click on Allow when prompted.

• Click on the Retry button on the page, then click Allow when prompted to grant the necessary permissions.

• Click on the Create account button in the Slack message, and follow the instructions on the page. After creating your account, follow the steps in Getting started with Oneflow x Slack.

• To use the Oneflow app, you need to accept the invitation sent by Oneflow to activate your account.
• Check your inbox for an email from Oneflow with the subject line "Welcome to Oneflow". Open the email, then click on Get started now.

1. Login to Oneflow from an administrator account.
2. Enable the Slack integration in Oneflow using the toggle, then click on the Setup button. You will be redirected to the Oneflow app in Slack. Click on Allow when prompted to grant Slack the necessary permissions.

• To use the Oneflow app in Slack as a non-admin user, your company’s Oneflow account should already be connected to Slack.
• Contact your administrator and ask them to perform the following.
  • Login to Oneflow as an administrator.
  • Go to Marketplace > enable the Slack integration, then click on the Setup button and follow the instructions that appear.

Your Oneflow account needs to be in an active state to use the Oneflow app in Slack. Only a Oneflow administrator can activate an account.

If you are an administrator:

1. Go to Admin > Users
2. Click on the three dots button corresponding to the relevant user then select Activate.

Scenario:

You have not signed in to a Slack account or do not have a Slack account. As a Oneflow administrator, you navigate to Marketplace > Slack in Oneflow and click on the Setup button. You then get redirected to Slack’s login page.

Solution:

• To use the Oneflow Slack app, ensure you have created a Slack account and a workspace.
• Recommended: Login to your Slack account before clicking the Setup button.

This error may occur if you attempt to enter /channel_notifications in the Oneflow app’s chat box instead of in a channel.

• Type the /channel_notifications slash command in the chat of a Slack channel and press Enter.

This error occurs when non-admin users attempt to configure Oneflow notifications and an active Oneflow administrator is not a member of the Slack workspace.

Ensure that your organization’s Oneflow administrator is added as a member to the Slack workspace you wish to receive notifications in. (i.e. For instance, if the Oneflow administrator’s email ID is organizationadmin@somewhere.com, then a Slack user with the same email should be present in your Slack workspace)

To add your administrator to your Slack workspace:

1. Click on the channel name, then select Invite people to [workspace name].
2. Enter the email address of your organization’s Oneflow administrator and click Send.

Note: Your Oneflow administrator needs to install and authorize the Oneflow app in their own Slack account.

This error occurs when attempting to configure notifications while the Oneflow app is not added to the channel.

Before configuring notifications, you need to ensure that the Oneflow app is added to the channel you wish to receive notifications in.

To resolve this issue:

1. Add Oneflow to a Slack channel.
2. After adding the Oneflow app to the channel, you can Configure Oneflow Notifications in Slack.

The Oneflow app was removed by {user_id} from {channel_id}. You will no longer receive notifications from Oneflow in this channel.

This message may appear if a user in your Slack workspace removed the Oneflow app from the channel or workspace.

To resolve this issue:

1. Add Oneflow to a Slack channel.
2. After adding the Oneflow app to the channel, you can Configure Oneflow Notifications in Slack.