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Undelivered contracts

If your contract was not delivered to a counterparty, please check the following:

  • Make sure that you've sent the contract to the correct e-mail address
    Double-check that the e-mail you're trying to send the e-mail to is correct. Read more here. 
  • The recipient's e-mail address is correct, but the contract is not delivered. What can I do? 
    Please, request your recipient to check their spam inbox. If they can't find the contract there, ask them to contact their IT manager and see if they can check for any undelivered e-mails from Oneflow. We're happy to help if they need any additional details. Your recipient's mail provider may have settings that block e-mails from Oneflow, including inboxes, firewalls, or security settings. Although we do everything we can to ensure your e-mail is delivered, we can't influence the recipient's settings. Also, consider rewriting your messages into something less likely to be recognized as spam. 
  • Can I check the status of my e-mail?
    Yes! If you're curious to know if and why the system blocked an e-mail, please contact the Oneflow support and provide details about the e-mail that failed to reach its recipient.

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