The Key Performance Indicators (KPI) provide relevant information with only a glance. This information helps you quickly understand the state of your contracts and act accordingly.
The number of contracts published, signed, and declined during a given period is pretty straightforward, so we won't get further into that, but the number of overdue contracts has slightly more to it, so let's explain.
In the number of overdue contracts for a given period, we only consider the number of contracts still in the overdue state by the end of the period. If a contract has changed to overdue and the user has extended the validity period, the system shall not count the contract as overdue. The same applies if a contract changed to overdue and was then signed, it will count as 1 signed.
Time to sign
Time to sign represents the number of signed contracts during the selected period based on the time since their publication date. It's defined as (date/time of signature - date/time of publication).
Each of the signed contracts is visible in one of the five columns:
- < 6h between contract publish and contract signature
- 6 - 24h between contract publication and contract signature
- 1 - 7d between contract publish and contract signature
- 1w - 3w between contract publish and contract signature
- > 3w between contract publish and contract signature
The number of signed contracts will match the Signed KPI.
Sign rate represents the ratio of signed contracts in the selected period versus the total number of contracts still in the pending or overdue state.
The description of the sign rate is the sum of all signed contracts in the period divided by the sum of the published contracts, changed to overdue state, signed, and declined, all multiplied by 100.
If a contract is published and changes the state to overdue, signed, or declined in that period, it is counted only once.